We provide outsourcing service in technical support to:

• Hardware manufacturers
• Original equipment manufacturers (OEM)
• Software solution providers
• Internet service providers
• Third party vendors

Our technical support services include:

• Live operators answering your calls 24/7
• Customizable scripting
• Call routing based on your protocols
• Calls/pages/e-mails to the appropriate staff member(s)
• Escalations to additional personnel for unanswered critical calls
• Management reports detailing calls, staff response times, etc.

Our contact center works closely with your company's fulfillment, marketing, manufacturing and retail networks to ensure the most successful customer support service.